Our Policy


At Hanoi Emotion Hotel, we respect your privacy and always ask for your agreement on our terms and conditions before collecting your personal information. This policy outlines how we collect and use your personal data. If you have any complain related to this matter, please email us at: sales@hanoi-emotion.com

Information we collect

The information collected depends on the purpose of each case, but mostly includes part or all the following: full name, gender, age, nationality, email, address, telephone number and passport details.

How we collect

When you register to be a member of our site

When you subscribe to our Newsletters

When you book a trip with us

Through our sales consultants

How we use your information

We use your personal information mainly for the purpose of making reservations and organizing services for your tour.

We also use your information for our marketing research and analysis to learn how to improve our site and service better.

Disclosure to the third parties

We provide your personal data to our suppliers who comply with our Privacy Policy. No other parties have access to your information.

How you can contact us

If you have any complain or inquiry, you can always contact us at : sales@hanoi-emotion.com or visit our offices at:

Hotel add: 26 Hang Bot St., Dong Da Dist, Hanoi, VN.
Tel: +84 4 384 898 48 | Fax: +84 4 384 898 46
Hotline 24/7 : +84 943.467.364 or +84 915.674.679