Payment Methods


1. Send money via PayPal: (Recommend)
- Our Official Email for payment: or 
- Fee transaction: 4% of total amount transaction
- Short Guide:
After you confirm the booking/ tour, You will receipt an email from our official email. In the email body, you will see a link, click on it and you will be taken to the secure PAYPAL website for payment. If you are a PAYPAL member simply follow the usual system. If you are not a member it’s very easy to join and it’s free! (

This transaction is fast and safe for you. We also are not informed about your credit card details.

2. Send money via Western Union
Please come to the local bank which is accepted Western Union then send money for us with the information as following:
- Our receiver’s name: Mrs Le Thi Kim Oanh.
- ID card: 012942436
- The address of the receiver: 26-28 Hang Bot, Dong Da Dist, Hanoi City, Vietnam.
 Please send us the Money Transfer Control Number (MTCN) and secret code (if needed) after you sent money.

- Total tour cost is not included banking fee
- Mrs Le Thi Kim Oanh is Our Director. 

3. Bank Transfer:
Bank Name: VietinBank
Account No: 1010 1000 274 3043
Swift code: ICBVVNVX
Account Holder: Le Thi Kim Oanh
Address: 26-28 Hang Bot, Dong Da Dist, Hanoi City, Vietnam.

- Total tour cost is not included banking fee 
- Mrs. Le Thi Kim Oanh is Hotel Director.

4. MOTO Transaction 
- Fee transaction: 3% of total amount transaction
- Short Guide:
For this transaction, we need your scans of: Credit Card (2 sides), Passport.
You will fill to the forms allow Hanoi Emotion Hotel withdraw money from your Creditcard.
This transaction take some days for our bank to withdraw money.

In case the booking is canceled and Hanoi Emotion Hotel have to refund you, we will refund money to your credit card via Paypal (Even if you don’t have Paypal account, you still got the refund by this method). This method is fast and safe for you.

Please refer Cancellation Policies as list below
Refund Fee: Will be charge to customer’s account (4% of total refund) 


1. Cancellation by Customer

A/ Rooms booking
+ Cancellation/change up to 3 days before the date of arrival, no fee will be charged
+ Cancellation/change later or in case of no-show, the first night will be charged
B/ Package Tour booking
 + Cancellations or changes to bookings for package tour must be made at least 10 days prior to the check in date and time or you will be charged the 30% of the package changed.
 + No Show 50% will be charged

2. Cancellation by Hanoi Emotion Hotel
In case of force majeure regarding political conditions, natural disaster, wars, etc, we have to cancel the confirmed trip which the Customer has deposited or paid for. In such case, we will contact you for appropriate alterations or you will get full reimbursements for your deposit or payment. 

If you need more information, please contact us: Thank you very much for your attention.